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This can be done in store or with our Customer Care team - to do this you need to be an account holder or authorised person on the account.
If you do find an item cheaper with a competitor, either online or in store, tell us. If it matches the same spec as our model, we’ll match the price. And if you find something cheaper within 20 miles from one of our stores, we’ll match that price.
This only applies on agreed high street competitors – so trusted brands you can find on the high street, in department stores and shopping centres. It does not include online only shops or smaller independent stores.
The item must be in stock and available for immediate delivery in order for us to price match.
When you have placed your order online you will receive an order confirmation email, this will have all the information you need.
To guarantee your delivery date you must pay for your order in full 28 days prior to you order delivery date.
Your delivery date is printed on your receipt or order confirmation, but you can track your order once you have received your dispatch email.
Click the link in the email to track your order. Our couriers will also email or text you on the day of delivery to let you know they’re on their way.
We will keep you up to date of when your order is on its way and our carrier will send you a text or email on the day of delivery so you know when to expect your order.
We will send you an email to confirm that your order has left our warehouse.
We're sorry if your item is damaged. Please contact our Customer Care Team, send them your full order details (Order number, post code and address) and they will be happy to help.
Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries. If you order items with different dispatch times, we'll deliver them separately.
Please wait until your delivery due time has passed before contacting us.
If this has happened we are sorry, please contact our Customer Care Team, send them your full order details (Order number, post code and address) and they will be happy to help.
At this time, we are unable to deliver overseas.
Unfortunately, at this time we are unable to deliver to BFPO addresses.
We’ll send you an email or text to let you know when your order is ready to collect.
Please could you bring your photo ID and your confirmation email to the store and show them to a member of staff to collect your item.
If somebody else is picking up the item(s) on your behalf, please ensure that they have the confirmation email and a copy of your photo ID. You will have 10 days to collect your item from the store
Not to worry, our couriers will leave you a calling card or send you an email or text to let you know they’ve been.
Follow the instructions to arrange a day that’s more convenient for you. For smaller items they may leave your delivery with a neighbour or in a safe place on your property.
Your delivery date is printed on your receipt or order confirmation, but you can track your order once you have received your dispatch email.
Click the link in the email to track your order. Our couriers will also email or text you on the day of delivery to let you know they’re on their way.
Please call our Customer Care team to rearrange the date.
We are sorry that you have been sent an incorrect item, don’t worry, just call our Customer Care team and they will sort this out for you.
You can return unused items to any of our stores, no matter if you bought it online.
Alternatively you can return your items to our Support Centre:
Mamas & Papas Returns,
Colne Bridge Road,
Huddersfield,
HD5 0RH*
Or we can arrange for our recommended courier to collect your items at a charge of £40. To arrange a collection please call our Customer Care team. No return charges will be incurred if a product has arrived damaged or faulty.
*Unfortunately, we are unable to pay for postage in this instance.
We offer a 28 day returns policy. You can return any unused item for a refund or exchange as long as they're in a re-saleable condition, in their original packaging with tags still attached.
This excludes items that have been personalised for you, any toiletries, underwear, swimwear, opened mattresses, refurbished items and clearance items marked with a red dot.
You can make payments in store or with our Customer Care team, either will be happy to process this for you.
Did you know friends and family can make a payment on your order - They need the surname your order has been placed under and your deposit number
You can pay for items with any Chip and PIN card at our stores.
At this time we are unable to accept international card payments online.
Deposit facility – In store we offer a deposit facility where you can pay 10% of your orders total and pay the rest of 28 days before your order delivery date.
Online orders – Full payment is required for online orders – payment taken at the time of purchase
Click and collect – Full payment is required for Click & Collect orders – payment taken at the time of purchase.
PayPal - If you’re shopping online, you can use PayPal’s credit option at checkout when opting to pay via PayPal
Amazon - If you are shopping online you can choose Amazon pay
Klarna - If you are shopping online you can choose Klarna to pay. Klarna offers you a number of options to pay in interest-free instalments. You can find out more here
How our customers pay with their Visa online is about to get even safer and more secure. New security measures, called Strong Customer Authentication (SCA) have been introduced.
SCA is part of new laws that come into force right across UK & Europe. These laws introduce security measures called two-factor authentication to help make paying with visa safer for transactions made online and via contactless. They aim to give customers paying with their Visa and businesses accepting Visa payments an added layer of security whilst helping the banks ensure the card holder is authorising the payments.
We welcome payment by the following credit and debit cards in store, through our Customer Care team and on our website at mamasandpapas.com: Visa, MasterCard, Maestro, Visa Electron and Laser (Republic of Ireland in store purchases only). Payment by PayPal, Amazon Pay and Klarna is accepted online, on our website only.
Some stores situated in Shopping Centre’s and Retails Parks may also accept their own shopping Centre/retail park vouchers, please check with the individual store for clarification and T&C’s.
We offer a fitting facility with one of our IOSH trained car seat expert.
Our stores are open 7 days a week. You can view all of our store opening times via the link below:
You can use our online click and collect service.
You can order your item in store and ask for it to be delivered to the store for you to collect at your convenience.
You can also place an order with our Customer Care team and arrange for you items to be delivered to a store of your choice
Mamas & Papas have a wide range of products which are all tested to ensure they are of the highest standard and quality. Mamas & Papas warrants that our products will be free of manufacturing defects where used and maintained in accordance with the instruction manuals for the following periods:
2 Years: All new products
Where your product is covered by our guarantee against manufacturing defect, we will at our discretion provide one of the following free of charge:
- Spare, repair or replacement.
- Replacement self-fit part. Instructions will be provided where required.
- A repair carried out by one of our experienced technicians at our Service Centre.
- A replacement where the product is deemed irreparable.
Click here to read our full terms and conditions
If you’re product is damaged or has a fault, we want to know. Pop into one of our stores and our experts can inspect your product for you.
If the product is too large to bring in, please take lots of pictures of the fault and give our Customer Care team a call.
If you would like to make a claim under your Manufacturing Guarantee please check our terms by clicking here then give us a call. Please have your product LOT/series number and proof of purchase ready.
We want you to be happy with everything you buy from Mamas & Papas. If for any reason you are not satisfied with your purchase we offer a 30 day returns policy where you can return any unused item(s), in its original packaging with tags still attached, provided that it is in a resalable condition.
Please note that all refunds are to the original method of payment
If you return your goods to:
- A Store - we can refund you immediately if you have paid by either cash or credit/debit card, if you have paid by PayPal this may take up to 48 hours to process.
- Customer Care – cannot refund cash purchases. If you have paid by any other method once we have your goods a refund will be processed within 48 hours.
All our current product instruction manuals can be found via the link below. Feel free to download and print them off, if you can’t find them give our Customer Care team a call and we can email them to you.
We have a selection of “how to” video’s on YouTube, if you can’t find your pram there then either visit one of our stores or call our Customer Care team. If calling our Customer Care team, we will need to know which model you have before we can help.
You can visit one of our stores and book in for a car seat fitting service.
If you are not able to visit one of our stores, we would always recommend that you contact the car seat manufacturer who will have an up to date list of their car seats and which cars are compatible.
No problem; You can purchase most spare or replacement parts from us by calling our Customer Care team. They’ll check if the part is available and, if so, they’ll order it for you. Give us a call and have the product name, LOT/serial number and your proof of purchase ready (this can either be your store receipt or order confirmation email).
We stock parts for up to 2 years after you have purchased your product.
No not all of them, please call our Customer Care team who will be happy to assist with your query. We will need to know which product you have, the LOT number and which part you need before we can help.
At this present time, we are unable to send spares overseas. We can ship anywhere within the UK.
Have an urgent query and need to speak to us now? You can call us on 0345 268 2000. Please note that during busy periods waiting time may be longer than expected. Click here for our up to date opening hours.
Please contact the retailer where you purchased the product from and they will be happy to help.
If you do find an item cheaper with a competitor, either online or in store, tell us. If it matches the same spec as our model, we’ll match the price. And if you find something cheaper within 20 miles from one of our stores, we’ll match that price.
This only applies on agreed high street competitors – so trusted brands you can find on the high street, in department stores and shopping centres. It does not include online only shops or smaller independent stores.
The item must be in stock and available for immediate delivery in order for us to price match.
Simply go to Sign in/Register, then click forgot your password? And follow the instructions to reset.
To make it easy for you, there are a number of ways where you can purchase an M&P gift card, you can get them in store, via our Customer Care team or at the following retailers: Tesco, Morrison’s, Sainsbury’s, Wilko, The Gift Card Centre, WH Smiths, Funky Pigeon and Clintons.
Sterling cards can be purchased in our UK stores or through our Customer Care team.
Euro cards can be purchased in our Republic of Ireland stores or through our Customer Care team.
Only one gift card can be purchased per transaction at a maximum value of €300 or £300.
You can spend your M&P gift card in any one of our stores or online by entering the details on the payment page.
You can only claim your VAT back if we have shipped your goods directly to the VAT exempt country. To claim your refund, please contact out customer service team.
You can visit one of our stores or call our Customer Care team who will be able to help with this.
In store – yes, please ask a member of staff for details and availability.
On line – no, you can however, purchase a gift box with your order.
We will refund or exchange any unused items that are in a saleable condition within 30 days of purchase with the original store or gift receipt, or the order confirmation email, at the prices shown.
Refunds will be processed to the original payment method shown on your store or gift receipt, or the order confirmation email. Bear in mind that if you made a payment via PayPal this refund may take a little longer to process.
View our Refund, Exchange & Returns Policy
If your order qualifies for this offer, your gift card will be sent to the email address on your account once your items have been delivered. Please be sure to check your spam/junk inbox if this does not arrive as expected.
Additional people can be added to your account so they can deal with queries on your behalf. All you need to do is call our Customer Care team, once you have passed data protection question and gained access to your account you can add as many authorised people as you wish.
A lot number is a 3, 4 or 5 digit number attached somewhere on the product that identifies when and where your product was manufactured
Pram/Pushchair: This can be found on the bar that runs between the rear wheels or under the footrest.
Wooden Furniture: This can be found on a label on the back panel.
Cots/cot bed/bed: This can be found on label on the base
Clothing and fabrics: On a label by the wash care label
Branded Items: Please refer to the instruction booklet for location
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